In this role, the qualified candidate will:
- Receive Request for Quotes (RFQs) and compile bids/quotes for customers in a timely and responsive manner. Our opportunities are deadline driven. Bids submittal methods are usually via: email, online portal or mail (hard copy)
- Generate and send Purchase Orders (POs) or call to make orders or make purchases online for customers. Notifying customers of order status and shipment tracking
- Invoice customers, take credit card and check payments over the phone or online and follow up with customers regarding outstanding invoices. Also pay our vendors.
- Reconciles billings against customer purchase orders, sales allowances, credit memos, billing adjustments, and tax situations.
- Perform daily record keeping duties and data entry
- Respond to Customer Service inquiries (calls, email, website) about order status, invoice clarifications and general office/service information and help with overflow client calls from the sales team
- Post-sales friendly calls to customers to make sure we met their needs.
- Attend local networking and customer-capture events (not too frequent/local/limited)
- Maintains log of all projects, purchase orders, invoices, returns, deliveries, RFQs and reason for unsuccessful bids.
- Perform miscellaneous administrative and operational duties
- Send out Newsletters and post articles and promotions on our social media sites (Twitter, Facebook, LinkedIn etc.). Also, update website.
Qualified candidates will have:
- 2-5 years office support and related experience
- Experience with the following: MS Office, QuickBooks, Office/PDF conversions, CRM software and proficient PC skills (very important)
- Great/exceptional customer service skills with wholehearted approach, excellent telephone and email manner (very important)
- Knowledge of the sales and procurement cycle (very important)
- Type 50 to 60+ WPM
- Ability to work independently and take initiative – a problem solver (very important)
- Great organization skills, detail oriented and ability to multi-task on a consistent basis (very important)
- Versatile and active professional who work across roles, as part of the team, in related functions requiring their efforts
- Background in the science or medical field and college preferable
Training will be provided but the candidate is expected to have the fundamental experiences detailed above
Send Cover Letter and Resume to: jobs@agathoslabs.com
