In this role, the qualified candidate will:

  • Receive Request for Quotes (RFQs) and compile bids/quotes for customers in a timely and responsive manner. Our opportunities are deadline driven. Bids submittal methods are usually via: email, online portal or mail (hard copy)
  • Generate and send Purchase Orders (POs) or call to make orders or make purchases online for customers. Notifying customers of order status and shipment tracking
  • Invoice customers, take credit card and check payments over the phone or online and follow up with customers regarding outstanding invoices. Also pay our vendors.
  • Reconciles billings against customer purchase orders, sales allowances, credit memos, billing adjustments, and tax situations.
  • Perform daily record keeping duties and data entry
  • Respond to Customer Service inquiries (calls, email, website) about order status, invoice clarifications and general office/service information and help with overflow client calls from the sales team
  • Post-sales friendly calls to customers to make sure we met their needs.
  • Attend local networking and customer-capture events (not too frequent/local/limited)
  • Maintains log of all projects, purchase orders, invoices, returns, deliveries, RFQs and reason for unsuccessful bids.
  • Perform miscellaneous administrative and operational duties
  • Send out Newsletters and post articles and promotions on our social media sites (Twitter, Facebook, LinkedIn etc.). Also, update website.

Qualified candidates will have:

  • 2-5 years office support and related experience
  • Experience with the following: MS Office, QuickBooks, Office/PDF conversions, CRM software and proficient PC skills (very important)
  • Great/exceptional customer service skills with wholehearted approach, excellent telephone and email manner (very important)
  • Knowledge of the sales and procurement cycle (very important)
  • Type 50 to 60+ WPM
  • Ability to work independently and take initiative – a problem solver (very important)
  • Great organization skills, detail oriented and ability to multi-task on a consistent basis (very important)
  • Versatile and active professional who work across roles, as part of the team, in related functions requiring their efforts
  • Background in the science or medical field and college preferable

Training  will be provided but the candidate is expected to have the fundamental experiences detailed above


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